Terms & Conditions

VITALITY TRADING CO RETURNS POLICY

VITALITY TRADING CO will replace or refund (exclusive of postage) any damaged, broken or faulty product within 14 days of delivery. We handle all of our returns in accordance with the Australian Consumer Protection Legislation. We do require that you email us a photo of the defective product and receipt of purchase and we will provide a full refund, credited back to the credit card account used to purchase the product.  In the unlikely event that you do not like the taste of our product, please give it to a friend who will, as we do not offer refunds for this reason.

Returned merchandise needs to be in its original packaging, in the same condition it was received. Used merchandise cannot be returned unless it is defective.

Returned products need to be sent to;

VITALITY TRADING CO
63 WATT RD
MORNINGTON. VIC 3931

All return/replacement/refund enquiries should be made to our customer service team by email at sales@vitalitytradingco.com . Please include your order/invoice number.


PRIVACY POLICY

VITALITY TRADING CO takes privacy and security very seriously. We record enough personal information to ensure your products get to the right place and person and that your credit card has not been stolen or is not being used fraudulently. 

Your personal details are kept safe and secure and will never be used for any other purpose than intended and they are never sold to third parties.


SHIPPING

VITALITY TRADING CO ships to all Australian states via Australia Post and trusted couriers with a $10 freight charge.  Sorry, we do not ship internationally.

Orders from our website www.vitalitytradingco.com are shipped daily to get your product to you as quickly as possible.

Vitality Trading Co are open during normal business hours so any orders placed outside of these times will be processed on the next working day.

Orders are delivered direct to your door, so please make sure you give us your correct street address. We do not take any responsibility when an incorrect or incomplete address is provided.


Delivery Times

Delivery times will vary depending on locality, but approximated times are as follows:

VIC – 1-2 DAYS
NSW – 2-3 DAYS
QLD – 2-3 DAYS
WA and RURAL AREAS – Can take from 5-10 days